Frequently Asked Questions

RentASure is a verified review platform where tenants and landlords can rate each other based on structured, rating-only reviews. It helps build trust and transparency in rental relationships.

We use identity verification (ID.me) and require lease uploads to ensure that only people with verified rental relationships can leave reviews. Reviews are based on pre-selected rating categories, with no open-ended comments to reduce bias and abuse.

Click "Get Started" and verify your identity through ID.me. Choose whether you're a tenant or landlord and upload a lease or rental agreement to confirm your rental history.

Verification protects all users and ensures that only real tenants and landlords leave reviews. We use ID.me, a trusted third-party identity verification service.

You'll need a valid photo ID (for ID.me) and a copy of your lease or rental agreement.

Yes. We use secure technology and industry best practices to protect your personal information. See our Privacy Policy for full details.

After verification, you can rate your landlord or tenant on up to 20 predefined categories (like communication, payment reliability, property care, etc.). Ratings use a 1–10 scale.

No. RentASure uses structured reviews only to keep feedback objective and reduce bias.

Once submitted, reviews cannot be changed or deleted, except under special circumstances approved by our support team.

Yes. Once you submit a review, the other party will receive a text or email notification prompting them to log in and view it.

The Rental Passport is a verified summary of your reviews and ratings. Tenants can use it to show future landlords their trustworthy track record.

By submitting a review of your previous rental relationship, you receive one free Rental Passport.

Yes. If you need additional Rental Passports or report access, you can purchase them directly on the platform.

Landlords can search for a tenant's name. If a profile exists, they can purchase a report or use a Rental Passport to unlock it.

Through subscriptions (for landlords) and one-time purchases of Rental Passports and review reports.

No. Reviewing is free. However, accessing reports or additional Rental Passports may require payment.

We accept major credit and debit cards through Stripe.

No. We do not sell or rent personal data. Review scores and verification statuses are shared only as outlined in our Privacy Policy.

No. RentASure is not a background check or credit reporting service. We provide user-submitted reviews for informational purposes only.

You can flag a review for our team to investigate. Reviews will only be removed if they violate our Terms of Use.

Email us at support@rentasure.com or use the Contact Us form on the website.