Privacy Policy

1. Introduction

Welcome to RentASure. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use RentASure.com and related services (the "Platform").

By using the Platform, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. Information You Provide:

• Full name
• Email address
• Phone number
• Role (Tenant or Landlord)
• Uploaded lease or rental agreement
• Reviews and ratings you submit
• Payment information (via Stripe — we do not store payment details directly)

B. Identity Verification:

• We use ID.me to verify your identity.
• ID.me collects your ID information directly. We receive only confirmation of verification — we do not store copies of your ID.

C. Automatically Collected Information:

• IP address
• Browser type
• Usage data (pages visited, time on site, etc.)

3. How We Use Your Information

We use your data to:

• Provide and operate the RentASure Platform
• Verify user identities and rental relationships
• Process payments and provide reports
• Send notifications (email/SMS) about reviews and account status
• Comply with legal obligations

4. Sharing of Information

We do not sell or rent your personal information to third parties.

Your review scores and Rental Passport details are shared only:

• With users who purchase access or use a Rental Passport
• As authorized by you (when you submit reviews or consent to sharing)

We may share information with:

• ID.me for identity verification
• Stripe for payment processing
• Service providers who help operate the Platform (subject to confidentiality agreements)
• Legal authorities, if required by law

5. Data Security

We implement reasonable physical, technical, and administrative security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data as long as:

• You maintain an active account
• Necessary to comply with legal obligations
• Necessary to resolve disputes or enforce agreements

7. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data
• Object to or restrict data processing
• Port your data to another service

To exercise these rights, contact us at: info@rentasure.com

8. Cookies & Tracking

We use cookies and similar tracking technologies for analytics and improving user experience. You can control cookie settings in your browser.

9. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or account notifications.

11. Contact Us

For privacy-related questions, contact: info@rentasure.com

12. California Consumer Privacy Act (CCPA) Notice

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Your Rights Under CCPA:

• Right to Know: You can request to know what personal information we collect, use, disclose, and sell (we do not sell your personal information).
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: RentASure does not sell your personal information.
• Right to Non-Discrimination: You will not be discriminated against for exercising any of your CCPA rights.

How to Exercise Your Rights:

To submit a CCPA request, email us at: info@rentasure.com. Please include "CCPA Request" in the subject line and provide enough information to verify your identity.

Categories of Personal Information Collected:

• Identifiers (name, email, phone number)
• Lease or rental agreement details
• Ratings/reviews submitted
• IP address and usage data
• ID verification status (via ID.me)
• Payment history (via Stripe)

Use of Personal Information:

• Providing and improving our services
• Verifying identities and lease information
• Processing transactions
• Complying with legal obligations

Disclosure:

We disclose personal information only to third-party service providers (such as ID.me and Stripe) as necessary to operate RentASure, or as legally required.

13. Children's Privacy

RentASure is not intended for children under 18. We do not knowingly collect data from minors. If we learn that a minor has created an account, we will delete the account and related data.