How It Works

Where Transparency Builds Trust

Easy 2-Step Process

Step 1: Create Your Account

Sign up and verify your identity through our secure ID.me integration. Complete your profile with your personal information.

Step 2: Upload Lease Documents

Upload your lease documents to verify your rental relationship with your landlord or tenant.

Step 3: Submit & Receive Reviews

Leave or receive honest reviews based on your rental experience to build your rental history.

Get Started

Now you can unlock the full benefits of RentASure

4

Build Your Trust Score

Develop your Trust Score over time through verified reviews, rental history, and timely payments.

5

Share Your Rental Passport

Use your Rental Passport for future rental applications to showcase your verified rental history.

6

Make Informed Decisions

Access detailed reports to make confident rental decisions based on verified data.

Rating Scales

Tenant Rating a Landlord (Scale 1-10)

Lease & Transparency

  1. Clarity of lease terms
  2. Fairness of rental pricing
  3. Transparency about fees or deposits
  4. Accuracy of property listing/details

Communication

  1. Responsiveness to questions/inquiries
  2. Professionalism and courtesy
  3. Timeliness of communication
  4. Willingness to discuss or address concerns

Maintenance & Repairs

  1. Speed of addressing maintenance requests
  2. Quality of repairs provided
  3. Use of licensed/qualified professionals
  4. Proactive maintenance (preventative care)

Property Management

  1. Fair handling of disputes or issues
  2. Respect for tenant privacy (notice before entry)
  3. Proper documentation and record keeping
  4. Timeliness in returning security deposit

Tenant Experience

  1. Flexibility during unforeseen circumstances (e.g., emergencies)
  2. Commitment to safety/security of the property
  3. Respect for tenant rights and local laws
  4. Fair treatment regardless of background or status

Landlord Rating a Tenant (Scale 1-10)

Financial Responsibility

  1. Rent payment timeliness
  2. Payment method convenience (paid online, etc.)
  3. Handling of utilities and other fees
  4. Consistency of payments over time

Property Care

  1. General cleanliness of the unit
  2. Care of appliances and fixtures
  3. Avoidance of property damage
  4. Responsiveness to maintenance/inspection access
  5. Reporting maintenance issues promptly

Behavior & Communication

  1. Communication quality and responsiveness
  2. Respect for neighbors and noise control
  3. Compliance with lease rules
  4. Professionalism and courtesy
  5. Transparency when facing financial/personal issues

Occupancy & Use

  1. Honesty about number of occupants
  2. Proper use of the property (no illegal use, subletting without consent)
  3. Care of shared/common spaces (if applicable)

End of Lease

  1. Notice period given for move-out
  2. Condition of unit at move-out
  3. Cooperation during move-out process

By creating an account, you confirm you have read, understood, and agreed to these Terms & Conditions

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